First Bank Customer Care Service: Contact Details

First Bank of Nigeria also known as First Bank is one of the major banks in Nigeria

In this post, you’ll discover the contact details of First Bank Customer Care Service. But first, let’s have a quick look at the profile of the bank.

First Bank Customer Care Service: Contact Details

First Bank is said to be the biggest bank in Nigeria by total deposits and gross earnings. Currently, the bank operates a network of over 750 business locations across Africa and the United Kingdom. There are also representative offices in Abu Dhabi, Beijing, and Johannesburg.

The history of the bank can be traced to 1894 when it was founded. First Bank is the oldest bank in Nigeria. At that time, the bank was known as the Bank of British West Africa and it served the British shipping and trading agencies in Nigeria.

The founder of First Bank, Alfred Lewis Jones, was a shipping magnate who originally had a monopoly on importing silver currency into West Africa through his Elder Dempster shipping company.

After Nigeria’s independence in 1960, the Bank began to extend more credit to indigenous Nigerians. At the same time, citizens began to trust British banks since there was an ‘independent’ financial control mechanism and more citizens began to patronize the new Bank of West Africa.

In 1965, Standard Bank acquired the Bank of West Africa and it became the Standard Bank of West Africa. In 1969, Standard Bank of West Africa incorporated its Nigerian operations under the name Standard Bank of Nigeria. It later became First Bank of Nigeria Limited in 1979. And in 1991 the Bank changed its name again to First Bank of Nigeria Plc following listing on The Nigerian Stock Exchange.

In 2012, the Bank changed its name again to First Bank of Nigeria Limited as part of a restructuring resulting in FBN Holdings Plc (“FBNHoldings”), having detached its commercial business from other businesses in the FirstBank Group, in line with the requirements of the Central Bank of Nigeria. FirstBank had 1.3 million shareholders globally, was quoted on The Nigerian Stock Exchange (NSE), where it was one of the most capitalized companies and also had an unlisted Global Depository Receipt (GDR) programme, all of which were transferred to its Holding Company, FBN Holdings in December 2012.

First Bank specializes in retail banking and has the largest retail client base in Nigeria. In 2015, the Bank won the award of Best Retail Bank in Nigeria award for the fifth consecutive year during the Asian Banker Award. Other awards include being named “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014.

In Nigeria, First Bank employs over 7000 staff and has an active customer base of over 10 million. The bank operates along four key Strategic Business Units (SBUs) – Retail Banking, Corporate Banking, Commercial Banking, and Public Sector Banking.

As of December 2015, First Bank had assets totaling NGN3.9 trillion ($12.2B according to 2017 exchange rates).

Below is the address and contact details of First Bank.

First Bank of Nigeria Ltd

Head Office Address

Samuel Asabia House

35 Marina

P.O. Box 5216,





Tel: +234 700 FIRSTCONTACT (+234 700 34778 2668228)

Tel: +234 708 062 5000